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| Our service guarantees your production and our good reputation. | Customer - Support | |||
Our “Experts” are in constant contact with our agents and representatives across the world. This global network is your guarantee for immediate support. You will we able to enjoy technical support to solve your problems, you get help with maintenance work, quick responses to your questions and efficient exchange of data. On top of it we will supply spare parts quickly from a source close to you. Together we guarantee that you receive service when you need it most. We want to ensure that you achieve maximum productivity at any given moment. OUR SERVICE OFFER: Expert Systemtechnik GmbH offers you flexible service contracts. From telephone support via modem to support by a representative close to you lets you choose the most appropriate contract. The full service contract does not only include technical support for our systems but helps you achieve maximum productivity and system availability through regular services by our engineers. Support for technical application. The software support specialists at Expert Systemtechnik GmbH can look back at more than a decade of experience in CAD/CAM cutting technology. Solid industrial knowledge and permanent continuous studies in this field mean a quick solution for your technical and systems architecture. Based on this we have developed a comprehensive service offer for your future requirements as well as day to day maintenance taking into account your specific requirements. Our service personal will assess your individual requirements and submit a detailled overview of the appropriate training requirements specific to your company and and its industrial requirements as far as organization and production is concerned. We have created a special team for enhancing production that it based in our service centre in Bielefeld to give you a tailor-made training either for your staff or your management team. It does not only acquaint you with the contents of the various software modules, but will recommend solutions to the efficient use of our Expert System to create a sustainable and efficient production. By participating in this training we provide you with the tools for a profitable production with the Expert cutting systems. This cost effective training gives you a quick return on investment as far a money and production efficiency is concerned. The head of this department is Mr. Karsten Goette (B.Eng.) and you can reach him on +49 521 95967-0. |
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) User-friendly introduction and training with the CAD-software patternEXPERT.
Introduction of the correct operation of CAD software. Efficient methods for digitizing and constructing patterns. Creation of an individual database for production use. Model managing and systematization of upgrading levels and style variances. Transfer of data to the server, import and export of patterns. User-friendly introduction and training with the products of the scanEXPERT-modules. Introduction of correct operation of hardware and software. Training of an efficient working routine within the scanning of leather hides. Sensible capturing of leather hide information for later evalution of stock data. Possibilities of qualifying and marking defects on the leather. Maintenance and security advices for scanEXPERT conveyor. |
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) User-friendly introduction and training with the products of the nestEXPERT-modules.
Introduction of correct operation of nestEXPERT software. Strategies for an efficient nesting to reduce time andincrease the yield. Optimization of time by the use of interactive and automatic placing of patterns. Sensible creation of orders, editing and possibilities of evaluation. Training of optional functions for indiviual use. User-friendly introduction and training with the products of the cutEXPERT-modules. Correct operation of the machine, laser and high pressure pump. Introduction of handling of regular software and optional functions. Automatic cutting and efficient working routine at the cutting tables. Advice for the organization of a smooth production. Daily work of cleaning and maintenance. Safety advices. |
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